Reference

Terms That Govern Your diya22 Account

These terms set out the rules between you and diya22 — what you agree to when you open an account, make deposits through bKash, Nagad or Rocket, and access the lobby.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessOne account per personTerms subject to change
diya22 Terms That Govern Your diya22 Account
HOW WE OPERATE

How We Enforce and Apply These Terms

These terms are not just written for compliance — they shape how every account interaction works in practice. From the moment you verify your identity at registration through to each withdrawal back to your bKash or Nagad wallet, each step follows a defined process. We apply these rules consistently so that every account is handled the same way.

Account Verification

We verify your identity during registration. This step protects your account and ensures that withdrawals go back to the correct verified wallet — bKash, Nagad or Rocket.

Wallet Transaction Rules

Each deposit or withdrawal through bKash, Nagad or Rocket is logged against your account. Disputes about transaction amounts should be raised within the window stated in your account history.

Account Suspension Policy

We reserve the right to suspend an account if terms are breached. You will be notified by email and can contact support to query the decision and request a review.

Terms Change Notification

We notify you before any change to these terms takes effect. The notification goes to your registered contact detail, and you can contact support if you need clarification before deciding to continue.

REACH US NOW

Contact Us About These Terms

If any part of these terms is unclear, or if you have a question about how a specific rule applies to your account — including wallet transactions via bKash, Nagad or Rocket — our support team is the right place to start. Reach us through the channels below and we will respond with a specific answer, not a copy-paste reply.

Live Chat Open the chat widget from your account dashboard. It connects you directly to a support agent who can address terms questions in real time.
Email Support Send your query to our support address found in your account settings. Include your registered account detail so we can pull up the right record fast.
Account Help Centre The Help Centre in your account area covers common terms queries — account suspension, wallet rules, eligibility — with answers specific to diya22.

Common Questions About These Terms

These are the questions we hear most often about how the diya22 terms work in practice. Each answer is specific to how the rules apply to your account, your wallet and your access.

Yes. Every deposit and withdrawal through bKash, Nagad or Rocket is covered by these terms alongside the payment provider's own conditions. Both sets of rules apply at the same time.

No. We notify you before any change takes effect, using your registered contact detail. Continued use of your account after that point counts as acceptance of the revised terms.

We may suspend or close your account depending on the nature of the breach. You will receive a notification and can contact our support team to query the decision and ask for a review.

Access depends on local law and the eligible regions we support. We do not confirm availability for every location — check whether access is permitted under the law that applies to you.

No. These terms permit one account per verified identity. If duplicate accounts are found, both may be suspended and any pending withdrawals held pending a review by our support team.

Go to your account transaction history, identify the specific entry, and contact support via live chat or email with the transaction reference. Raise it within the timeframe shown in your account area.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.