Reference

How diya22 Handles Your Personal Information

When you open an account with us, we collect only the information we need to run your account, process payments via bKash, Nagad, or Rocket, and keep your session secure.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and correct dataCookies and session tracking explained

Explore the Lobby Read FAQ

Explore What Personal Data We Collect

diya22 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, contact details, and account credentials when you register. When you deposit or withdraw using bKash, Nagad, or Rocket, we record transaction references — not your full wallet PIN or mobile banking password. Your device type, browser session, and IP address are logged

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automatically for fraud detection and account security. We do not sell your data to third parties. Where we share information — for example, with payment processors handling your Nagad or Rocket transaction — it is only to complete the service you requested. Data shared this way
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is governed by their own privacy terms, which we encourage you to read. Your account data is retained for as long as your account remains active and for a period afterward as required by applicable rules. You may request deletion when no legal hold applies. All
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data we hold is processed in line with applicable rules for the regions where our service is accessible, and availability always depends on local law and eligible regions in Bangladesh.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

See How We Protect and Manage Your Account Data

Security and transparency sit at the centre of how we run account data at diya22. We use SSL encryption on every page — including the cashier where your bKash, Nagad, and Rocket transactions are processed. Cookies on our site track your session state and preferences, not personally identifying payment details. You can review and adjust cookie preferences from your browser settings at any time. Our data retention schedule means we do not keep information longer than necessary, and we review stored records on a regular cycle.

SSL Encryption

Every page on our site, including the cashier and account settings, runs over SSL. Your login credentials and payment references are never sent in plain text.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your display settings. No cookie on our site stores your bKash or Nagad wallet credentials.

Data Retention

Account data is kept while your account is active and for a defined period after closure. Once any legal hold expires, you can request that we delete your record.

Account Verification

When you request a data change or deletion, we verify your identity using the mobile number and payment method — bKash, Nagad, or Rocket — on your account before making any update.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about what data we hold on your account, want to correct something, or need to request deletion, our support team handles privacy queries directly. You can reach us through live chat, email, or the in-account help form — whichever works on your device. We aim to respond to all data-related requests within a reasonable time, and we will confirm receipt of your query when you submit it.

Live Chat Start a live chat session from your account dashboard. Our support team can locate your data record and escalate privacy requests directly from the chat window.

Email Support Send your data access or correction request by email. Include your registered mobile number — the one linked to your bKash, Nagad, or Rocket deposit — so we can verify your identity.

In-Account Help Form Log in, open the Help section, and submit a privacy request form. This creates a tracked ticket so you can follow the status of your data query at any time.

Browse Common Privacy Policy Questions

Below are the questions we hear most often about how your data is handled, who can see it, and what you can do if you want to update or remove it. If your question is not here, contact us through live chat or the in-account help form.

We collect your name, mobile number, and login credentials. When you deposit via bKash, Nagad, or Rocket, we record transaction references to match payments to your account — not your wallet PIN.

We share data only with payment processors needed to complete your bKash, Nagad, or Rocket transactions. We do not sell personal data to advertisers or unrelated third parties.

Submit a request through live chat or the in-account help form. We verify your identity using the mobile number linked to your account, then provide a summary of your stored data.

Yes. Once no legal retention requirement applies to your record, you can request deletion via email or the help form. We confirm receipt and update you when the process is complete.

We use session cookies for login state and preference cookies for display settings. You can adjust or block cookies through your browser settings; some site functions may not work without session cookies.

We store only the transaction reference number, not your full wallet credentials or PIN. Payment processors handle the sensitive parts of each bKash, Nagad, or Rocket transfer under their own security terms.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoDiya22 Glossary InfoAbout Us

How diya22 Handles Your Personal Information

See How We Protect and Manage Your Account Data

SSL Encryption

Cookie Use

Data Retention

Account Verification

Reach Us About Your Privacy Rights

Browse Common Privacy Policy Questions

01 What personal data does diya22 collect when I open an account?

02 Does diya22 share my data with anyone?

03 How can I request a copy of the data diya22 holds on me?

04 Can I ask diya22 to delete my account data?

05 What cookies does diya22 use and can I turn them off?

06 Is my bKash or Nagad payment detail stored by diya22?

Privacy Policy

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